Back to: Whirlpool Refrigeration Training Program
ChatGPT said:
When helping customers choose the right refrigerator, it’s important to ask a few key questions to match the appliance with their space, lifestyle, and needs. Start by finding out what style they currently have and when it was purchased, as this can give insight into their preferences and what features they might be missing. Ask about their kitchen size, household size, and how often they shop for groceries—these factors help determine the right capacity and configuration. It’s also essential to get precise measurements: the current refrigerator’s height, width, and depth, the cutout space, and any doorways, hallways, or stairways the appliance will need to pass through during delivery. Don’t forget to ask where the refrigerator is located in their kitchen and if there are any access issues—like limited clearance between an island or wall. And if it’s a top or bottom freezer model, make sure you know which way the door swings to ensure it will open comfortably in their space. These details help guide customers to a refrigerator that fits both their kitchen and their daily routine.