Saleslink Rep Firm

WHO TO CALL Contact List

How can I place my order? 

How can I modify or cancel my
order?         

How much does shipping cost? Orders with 6+ major appliances receive prepaid shipping.

 www.whirlpoolportal.com

Contact the Whirlpool Order Management Team

Orders with less than 6 appliances will be
charged a $100 shipping fee per order.

How can I track my delivery?  

How can I cancel my delivery?

What if my delivery does not arrive on the scheduled day?

What if my delivery is missing items?    

All other delivery related issues: 

www.whirlpoolportal.com (Pending Deliveries Report)

Once an item has shipped it cannot be cancelled. If refused, it will incur a restock fee.

Contact the Whirlpool Order Management Team

Contact the Whirlpool Order Management Team

Contact the Whirlpool Order Management Team

• Prior to scheduled delivery, print the delivery details document: Log into www.whirlpoolportal.com
  > Reports & Resources > Delivery Inquiry. Search deliveries for the desired time frame using the
  calendar

• If you are short shipped an appliance or refuse an appliance because it was damaged, ask
  driver to make a note of the missing or damaged appliance on their paperwork/electronic device.
  Make a copy of paperwork or take a picture of electronic device screen. And contact the Whirlpool
  Order Management Team

Can I return undamaged product?

Can I refuse product with visible damage?

Can I return product with concealed damage?

Can I receive partial credit to keep product with concealed damage?

Yes, within 60 days of delivery. Product must be returned in original factory carton. A $100 restock fee per unit will be deducted from the product credit.  A $200 restock fee per unit for opened product. 

Yes. The carrier will submit paperwork for a credit to be issued. Contact the Whirlpool Returns Team if a replacement is needed.

Yes, within 60 days of delivery.
1. If no replacement is needed, file your return claim on the Whirlpool Portal (Return & Markdown Request)
2. If a replacement is needed, call the Whirlpool Returns Team to file your claim and request a replacement.

Yes, within 60 days of delivery. File your claim on the
Whirlpool Portal (Return & Markdown Request)

Who do I contact about a missing or damaged cosmetic part?

How long is the product warranty?

Where can I find warranty details?

What do I do if I have an appliance that is not functioning properly?

What if the Warranty team is unable to resolve my issue?

 Trade Care Express team.

Appliances have 1 year warranty

www.whirlpoolportal.com Use and Care Guide 

Contact the Whirlpool Warranty team (800.253.1301) and
file a claim, with the below information:
1. Product Model # and Serial #
2. Contact Name & Number
3. Detailed description of the functional issue
4. Address of product location
They will schedule a service call to complete the repair.

Contact Trade Customer Service Support, 800.321.7613, opt 5. Be sure to provide all information above AND a description of the steps already taken with Warranty Team to resolve the issue.